Thank you for contributing to Serantau Muslim. At Serantau Muslim, we value the trust our donors
place in us to use their contributions effectively and ethically. We are dedicated to ensuring that
every donation makes a significant impact on the lives of those in need. However, we understand
that certain situations may call for a refund, and our refund policy outlines the procedures for such
cases:
1. General Policy on Donations
All donations made to Serantau Muslim are considered final and are not eligible for refunds.
This ensures that funds can be used efficiently and promptly to support our programs and
initiatives. By making a donation, you agree to this condition.
2. Exceptional Circumstaces for Refunds
In certain exceptional circumstances, a refund may be considered:
Transaction Errors: If there is a technical error, such as duplicate transactions or incorrect
donation amounts, we will process a refund. Donors must contact us within 14 days of the
transaction to report the issue. Our team will review each case carefully.
Unauthorized Transactions: If you believe your donation was made without your
authorization, please contact us immediately. We will investigate the issue and proceed with
a refund if appropriate.
Cancellations: In case of scheduled or recurring donations, you can cancel the future
donations by contacting us at least 7 days before the next scheduled donation date.
3. Requesting a Refund
To request a refund, please contact us at [email protected] and provide the
following details:
- Full name of the donor
- Transaction reference number
- Donation amount and date
- Reason for requesting the refund
We aim to address all refund requests promptly and professionally. Please note that all
refunds are at the discretion of Serantau Muslim.
4. Refund Processing Time:
If a refund is approved, it will be processed within 14 business days and credited to the same
account used for the original transaction.
We appreciate your support and understanding. If you have any questions or concerns regarding our
refund policy, please do not hesitate to reach out to us at:
Email: [email protected]
Phone: +603-8408 1789